Power Platform Governance Roadmap
All epics
S6P1In ProgressPlatform Run the Business
Support & Service Model
Replace best-effort, admin-dependent support with a structured service that has named owners, defined tiers and published SLAs.
SLA-backed application support, the service request catalogue, tier model and OpCo routing.
Lead
John Fernando
Owner
—
Planned
—
Deliverables
7
Effort
19.5
sprints
Delivered
2/7
Deliverables
| Ref | Title | Phase | Planned | Priority | Owner | Sprints | Status | |
|---|---|---|---|---|---|---|---|---|
| S6.1 | Power Platform service request catalogue in ServiceNow Define and publish the request catalogue entries with their field definitions, covering environment requests, DLP changes, licence assignment and access. | Phase 1 | Q1 2027 | P1 | John Fernando | 3 | In Progress | |
| S6.2 | Standard operating procedures per request type The steps and required fields for each request type, written so first line can execute them without escalation. | Phase 1 | — | P1 | Marius Oprea | 3 | Delivered | |
| S6.3 | Support tier model and OpCo routing Decide which items route to which OpCo and where L3 sits. This is a tier ownership decision, not a flow design task, and it blocks several downstream items. | Phase 1 | Q1 2027 | P1 | John Fernando | 4 | In Progress | |
| S6.4 | SLA definitions aligned to business criticality Publish the SLA offering, with response and recovery targets that align to the RTO requirements of each business criticality level. | Phase 2 | — | P2 | Vamsi Namuduri | 2 | Draft | |
| S6.5 | Solution handover and BAU acceptance gate No solution enters BAU without an SoP handed to first and second line and a named third line individual. Define the gate and its acceptance criteria. | Phase 2 | — | P1 | Ovidiu Kislaposi | 2 | In Progress | |
| S6.6 | Knowledge transfer and support documentation Run the handover sessions and publish the known-error and how-to content that first line needs. | Phase 2 | — | P2 | John Fernando | 1.5 | Delivered | |
| S6.7 | Self-service portal for platform requests A central place where business users and stakeholders trigger a structured process for environments, DLP changes, licences and access. | Phase 3 | — | P2 | Ovidiu Kislaposi | 4 | Draft |
By phase
- Phase 13 · 10 spr
- Phase 23 · 5.5 spr
- Phase 31 · 4 spr
By priority
- P14 items
- P23 items
- P30 items